Primary Care Services

We offer clients primary care services to help achieve the best healthcare results possible. Our team of primary care providers offer checkups and basic health treatment to help individuals maintain an overall healthy lifestyle. Now clients access a medical team that works alongside their behavioral health team to support all of their healthcare needs. By addressing primary medical care — such as hypertension, asthma, diabetes — we can improve the “whole health” of our clients, and the well-being of our community.  Our services include:

IUDs and Nexplanon are referred to OBGYN

Complex Care Management

Immunizations

Nutrition Counseling

Patient Education

Tobacco Cessation Support

Access to Follow-up Appointments

Wrap-around Care Coordination

Blood Work

Hepatitis

HIV

Pregnancy

Sexually Transmitted Infection

Tuberculosis

Anemia

Diabetes

Rapid Flu

Urine Analysis

For primary care patients, same day access for acute issues during office hours, and same-day time slots for urgent appointments.

Gender Affirming Hormones

Patient Education

Referrals to Specialists for Surgical Consult

Wrap-around care coordination with specialists and insurance navigation for gender-affirming surgical procedures.

Support of the Whole Person

Integrated care means we can look at the whole person. While working with individuals enrolled in behavioral healthcare,we may also learn that they experience chronic pain.  A client could visit the ER multiple times a year for foot pain, and only be prescribed pain meds. By addressing their primary care needs, we may find that the foot pain was actually a symptom of diabetes; this allows everyone in the care coordination circle to support them with diabetes management, blood sugar checks, and diet.

Whole Health Care: Less Emergency Room Visits. By offering primary care to our clients, we can now coordinate care, address physical concerns and make significant changes in health outcomes like emergency room visits. Prior to integrating mental health and primary care, a client could have visited the ER more than 25 times a year. Through wrap around coordination of services we are able to get a client into respite or into treatment, and work together to help them stabilize in order to find housing – and ultimately not end up back in the ER. This is whole health care.
Dr. Ellen Madnick, MD, Primary Care Team
Whole Health Care: Less Emergency Room Visits. By offering primary care to our clients, we can now coordinate care, address physical concerns and make significant changes in health outcomes like emergency room visits. Prior to integrating mental health and primary care, a client could have visited the ER more than 25 times a year. Through wrap around coordination of services we are able to get a client into respite or into treatment, and work together to help them stabilize in order to find housing – and ultimately not end up back in the ER. This is whole health care.
Dr. Sheryl Estlund, ND, Primary Care Team

 Less Emergency Room Visits.

By offering primary care to our clients, we can now coordinate care, address physical concerns and make significant changes in health outcomes like emergency room visits. Prior to integrating mental health and primary care, a client could have visited the ER more than 25 times a year. Through wraparound coordination of services, we are able to get a client into respite or into treatment and work together to help them stabilize in order to find housing – and ultimately not end up back in the ER. This is whole health care.

Preventative & Proactive

For some individuals, seeking medical care can be stressful and overwhelming, leading to avoidance of doctors, tests — this can negatively impact their health and well-being. If they are coming in for their behavioral health needs regularly, we can use that time to also check on their physical health needs. It is a win-win for our clients, and for the care providers. We can offer preventative healthcare, as well as address concerns in a more accessible and coordinated way.

Whole Health Care: Less Emergency Room Visits. By offering primary care to our clients, we can now coordinate care, address physical concerns and make significant changes in health outcomes like emergency room visits. Prior to integrating mental health and primary care, a client could have visited the ER more than 25 times a year. Through wrap around coordination of services we are able to get a client into respite or into treatment, and work together to help them stabilize in order to find housing – and ultimately not end up back in the ER. This is whole health care.
Flortasha Rodgers, FNP, Primary Care Team
Whole Health Care: Less Emergency Room Visits. By offering primary care to our clients, we can now coordinate care, address physical concerns and make significant changes in health outcomes like emergency room visits. Prior to integrating mental health and primary care, a client could have visited the ER more than 25 times a year. Through wrap around coordination of services we are able to get a client into respite or into treatment, and work together to help them stabilize in order to find housing – and ultimately not end up back in the ER. This is whole health care.
Meghan Bailey, RN & Lewis Morgan, Certified Medical Assistant

Getting to Results Faster

During behavioral healthcare appointments, the clinicians and nurses can now assist individuals in scheduling a new patient appointment. As a result, we can screen for hypertension, for example, and prescribe medications. Then, with our new onsite pharmacy, the care coordination team can easily help the client pick up their meds. This integration saves clients a lot of time and gets them into treatment faster.

Better Results for Our Community

Individuals are here talking with us about some really big life stressors. It’s natural that they would also have physical health concerns that need to be addressed. We take a look at their bigger health picture and can address those with something as simple as a routine blood pressure check. Our care coordination means better results for our clients – and better results for our community.

Whole Health Care: Less Emergency Room Visits. By offering primary care to our clients, we can now coordinate care, address physical concerns and make significant changes in health outcomes like emergency room visits. Prior to integrating mental health and primary care, a client could have visited the ER more than 25 times a year. Through wrap around coordination of services we are able to get a client into respite or into treatment, and work together to help them stabilize in order to find housing – and ultimately not end up back in the ER. This is whole health care.
Jessica Romero, Care Coordinator, Primary Care Team
Whole Health Care: Less Emergency Room Visits. By offering primary care to our clients, we can now coordinate care, address physical concerns and make significant changes in health outcomes like emergency room visits. Prior to integrating mental health and primary care, a client could have visited the ER more than 25 times a year. Through wrap around coordination of services we are able to get a client into respite or into treatment, and work together to help them stabilize in order to find housing – and ultimately not end up back in the ER. This is whole health care.
John Duke, Integrated Care Officer

Improving Lives and Well-Being

Recently we conducted a chronic pain pilot. Instead of relying on narcotic pain medications to address chronic pain, we were able to engage clients in chiropractic care, or with orthopedists; looking at preventative solutions, and working with a nurse on nutrition plans, smoking cessation and exercise. Combining this with therapy and other mental health services, we have seen acute symptoms markedly improve. This is what whole health care is all about, improving the lives and well-being of our community members.